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Aunt Rachels Cottages

028 2073 2420

WigWam Holidays

Wigwam Terms & Conditions

Before confirming your booking at Causeway Coast Wigwams please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.

 

Payment Policy 

To secure your booking payment of at least 50% of tariff is required at the time of booking, we do not accept provisional bookings so please do not make a booking unless you are in the position to honour it..

 

Cancellation/No-Show Policy 

In the event of cancellations or no-shows we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you only if we have the availability to do so.

 

Travel Insurance

We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.

 

Smoking 

Smoking is not permitted in the Wigwams or in any communal areas.

 

Dogs 

Dogs are permitted (max 2 per Wigwam), *Dogs are charged at £4 per night in the Deluxe Wigwams only.

 

Group Bookings

Please contact us directly for our policy relating to group bookings.

 

Arrival/Departure Procedures 

Check in from 3pm on day of arrival, all guests please report to the bungalow on arrival, guests are asked to vacate the Wigwams by 10.30am on day of departure..

 

Complaints Procedure 

We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.

 

Code of Conduct 

We expect all our Visitors to respect and look after the Site and the Wigwam you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum after 10.00pm.

 

Parents are responsible for their children, as such children must be supervised at all times. If you have any other queries regarding your stay please contact Causeway Coast Wigwams directly on 028 2073 2420 or email . stay@causewaycoastwigwams.co.uk